The Untrapped Podcast With Keith Kalfas: When Your Landscaping Customer Wants "EXTRA WORK"

When Your Landscaping Customer Wants "EXTRA WORK"

Sep 22, 2021

A tricky part of owning your own business is when customers take advantage of you. When you always accept a job without being sure of exactly what you are supposed to do.

To what extent do you think you will say no to your clients? When should you say no, and when do you say this is all that can be done? Or, yes, you can include it, but let's revise the contract and calculate it anew.

In this episode, we will discuss the factors that you must know when working with customers who expect "EXTRA WORK."

“This is where you're going to be very careful. Here are the mistakes that I've made. And the biggest things that stopped me and made me literally get ripped off or lose money. When the customer wants something extra done, you have to stop even though you have a million things going on. And you should anticipate this in advance.”

- Keith Kalfas

Why do you have to listen to today's episode?

4:21 - Your customers will inevitably request extra work from you.

5:30 - So here’s what you have to do...

9:05 - This must never be forgotten, and constantly remind your customer that doing extra work will cost more.

Key Takeaways

"I would just start saying yes and And then at the end, I'm so embarrassed to say this. There's something called presumption assumption and tacit agreement, you're verbally creating contracts with your mouth when you're talking, saying, Yeah, I'll do that. And then at the end, what are you going to do? Just give the customer a bill for all the things that you did that they asked you to do? They called you and they hired you. And they asked you to do it, but you never even discussed the price."

"You need to get out your billing software, whatever you use, and write on the spot, create a brand new work order for that customer, and probably even get paid in full for that extra thing. Or add it to the existing invoice and create a new balance and get a signature. So they're notified and to make sure that you're getting paid."

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